Our Appointment Experience Policy

At TEZÉ SALON, every appointment is thoughtfully reserved and carefully prepared. To honor the time, artistry, and presence of our stylists—and to ensure a seamless experience for every guest—we kindly ask that you review the following guidelines.

Arrival Grace

If you find yourself running late, we appreciate a courtesy call. Arrivals 15 minutes or more beyond your scheduled time may need to be rescheduled so we can maintain the elevated level of care each guest deserves.

Cancellations & Rescheduling

We understand that schedules shift. Out of respect for your stylist’s time, we kindly request a minimum of 24 hours’ notice for all cancellations or rescheduling.

• After three consecutive missed appointments without notice, future reservations will require full payment at the time of booking.

No-Show & Late Cancellation Policy

• First missed appointment or late cancellation (per calendar year):
  Considered a courtesy—no charge. We believe in grace.
• Second missed appointment or late cancellation:
  A 50% reinstatement fee of the reserved service will be required prior to scheduling your next visit.
• Repeated missed appointments or late cancellations:
  Full payment will be required at the time of booking to reserve future services.

Infant & Child Consideration

To preserve the serene and luxurious atmosphere of TEZÉ SALON, we kindly request that children not receiving services have alternative childcare arrangements. When a child is scheduled for a service, quiet supervision helps ensure a refined and relaxing experience for all guests.

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Thank you for your understanding and for choosing TEZÉ SALON.
We are honored to care for you and look forward to welcoming you.

— TEZÉ SALON